- Who should be notified?
- Send a fax to 650-693-7061 at Microsoft.
- Who can notify them? What documents are needed?
- Next of kin has the right to notify them. This person needs to supply a photocopy of the death certificate; paperwork stating that the next of kin is a benefactor to the deceased’s estate; a photocopy of their driver’s license; a document with the account name; the first and last name on the account; date of birth of the account holder; their city, state zip code; the approximate date of account creation and approximate last date of sign in by the deceased.
- If no password, can survivor receive one? How?
- The next of kin cannot get the password. However, Microsoft policy allows the next of kin to gain access to the content of the account (burned onto media such as a CD) upon proving their relationship.
- Process for inactive accounts?
- If a customer doesn’t sign in for 120 days, all messages are deleted and inbound mail is refused. If a customer doesn’t sign into any part of the Windows Live network during this period, that ID and Messenger contact lists will be deleted.
