Monthly Archives: January 2016

No power in the house – a digital death problem!

51j2ST20YwL._SX384_BO1,204,203,200_A Sad but True Story from Access Denied illustrates a major problem that many survivors face when trying to deal with their loved one’s death.

“Marsha’s husband, Greg, went bike riding with some friends, something he did most Sunday mornings. A car careened down the street and hit him; he was killed instantly.

“Greg was the main breadwinner and his income paid for their living expenses. His salary checks were automatically deposited into his bank account. Their bills, including mortgage, utility bills and insurance premiums, were automatically paid from this account.

“When he was killed, Marsha was distraught. The death was totally unexpected. Greg was 46 and in great health. She spent the first few months after his death just grieving and wringing her hands. She could cope with very little and wasn’t thinking clearly. She never thought about the practicalities of how digital death were affecting her life.

“Because Greg was gone, paychecks were no longer being deposited into his bank account, so money to pay the bills quickly ran out. The checking account and the online utility accounts were set up with Greg’s name and email address. Past due notices and notices of returned checks were being sent to Greg’s email account, and Marsha knew nothing about them.

“Then, one day she came home to find she had no power. When she called the power company to find out what was wrong, they informed her that the bill for her address had not been paid. They had cut off the power and Marsha was in the dark with no heat and no electricity.

“Here’s how the call went:

PG&E answering machine: Hello, how can I help you? Press 3 if you are calling for help with billing.
Marsha: Pressed 3
PG&E answering machine: Please enter your account number so we can help you.
Marsha: Thinking to herself: I have no idea what the account number is. We haven’t received a paper bill in ages. Why don’t they ask me for Greg’s email? I know that.
PG&E answering machine: I’m sorry. Let’s try again. Please enter the account number. We’ll need that before we can help you.
Marsha: Clicking 0, 0, and 0 looking for a way to get connected to a real person.
PG&E (a real person): Hello, this is PG&E. How may we help you?
Marsha: The electricity at our house has been disconnected. I need to make a payment.
PG&E (a real person): Do you know the account number?
Marsha: No. My husband paid all of our bills.
PG&E (a real person): What is your husband’s name?
Marsha: Greg Thomas.
PG&E: What is your relationship with Greg?
Marsha: I’m his wife.
PG&E: Is Greg there? We can’t take a payment from anyone but Greg.
Marsha: No. Greg died several months ago.
PG&E: We are very sorry to hear that. Unfortunately, we can’t take a payment or transfer service to your name without you being here in person and providing proof of your relationship to Greg.
Marsha: You’re kidding right! It’s 20 degrees outside, and I don’t have any heat.
PG&E: I’m sorry. There is nothing we can do at this time. Please visit your PG&E office Monday morning with the right documentation, and they will be able to help you.
Marsha: (In one last effort for help) Can’t you just give me Greg’s password? I could log in and pay the bill electronically.
PG&E: Do you have documentation from Greg authorizing access to his account?
Marsha: No (thinking to herself: I have no idea what she is talking about).
PG&E: Sorry, there’s nothing else we can do.”

Don’t let this happen to you.  Makes plans for what will happen to your digital estate when you die and protect your family.  For more information and help on this critical topic, get a copy of Access Denied today.

Apple says maybe” – Another digital death fiasco

A Ca51j2ST20YwL._SX384_BO1,204,203,200_nadian, Peggy Bush, widow tried to get her deceased husband’s Apple ID password so she could continue to use apps that resided on their shared iPad.  She ended up being told by Apple support that she would have to produce a court order first.

Her daughter took up the fight and, after several weeks of customer support calls, writing to the CEO and going to the media with the story, Apple finally agreed “to help the family with their issue”.  Sounds good, right.  The problem is nobody is sure what this means.  Will Peggy get access to her husband’s account?  Nobody knows.

If this issue comes as a surprise to you, it shouldn’t.  Apple and most other companies have license terms that are quite clear.  There are no rights of survivorship.  In other words, when you die, your account dies with you.  In Apple’s terms:  “unless required by law, you agree that your account is non-transferable and that any rights to your Apple ID or content within your content terminate upon your death.  Upon receipt of a copy of a death certificate, your account may be terminated and all content within your account deleted.”

When most people are trying to get their affairs in order, they think about the tangible things they own.  They don’t think about their digital estate and how to provide access to online accounts for their heirs.

Although it is stated as not being legal in the terms and conditions of most online accounts, providing the user name and password for each account will enable your executor or other family member to access your accounts, close them, transfer date or even continue to use them.

To get more information about how to manage your digital estate, check out this book: ACCESS DENIED.  You’ll not only find valuable help but worksheets you can use as well.  Don’t leave a mess for your family.  Get all of your affairs in order now, including those related to your online life.

Have you made a plan for your digital assets?

AIM-blog-graphic-digital-estate-9-2015When cruising the web, we came across a video that very simply tells you the basics of what to do about your digital assets.  Many people have what they think are comprehensive plans for their estate.  However, they’ve forgotten about this very critical segment.  Check out the video and then start planning….before it’s too late.

For more information about estate planning, go to diesmart.com.

If you owe money when you die, who pays the debt?

clipart0275If you’re like most people, you have some kind of debt – a mortgage, a credit card bill, school or a car loan. What happens when you die? Do your heirs have to pay your bills for you?
According to a recent U.S. News and World Report article, the general rule of thumb is that if there’s enough money in your estate, your bills will be paid out of the assets you’ve left. Those assets will be liquidated to generate the necessary funds.
If there’s not enough money in your estate, here’s what will probably happen. I say “probably” because there are no firm rules in this area and each case is different.
Credit card:
As long as you don’t have a co-signer on your credit card, the odds are that the debt will be discharged by the credit card company. If you have a co-signer, that person will be responsible and will have to pay whatever is owed.
Mortgage:
If the house isn’t paid off, the bank may decide to foreclose…unless someone takes over the monthly payments.
Car:
If you are making car payments when you die, your vehicle can be repossessed by the bank. However, if one of your family members is willing to take over the loan, there should be no problem.
There are a few caveats that you should be aware of.
If you owe a lot of money and make deathbed gifts, your creditors may be able to convince the court to return those gifts to the estate so that their bills can be paid.
Your children or spouse should be careful about cosigning financial agreements for you. This personal financial guarantee may obligate them to repay any money owed through these agreements after you die.
If you don’t want your loved ones “haunted by debt collectors” after you’re gone, make sure they’re careful about what they sign.
For more information about how to manage your estate and what happens when you die, go to www.diesmart.com.

You’re dead…so what happens to your Bitcoins?

There’s been aBitCoin lot of discussion about digital assets and what happens to your bitcoin accounts when you die. When we checked a while ago, we were told that after a certain period of inactivity, your Bitcoin account will disappear and the money you have in it will be gone forever. If you haven’t given your login, password and digital key information to the person(s) you’d like to inherit the money, they cannot access your Bitcoin wallet and they’re out of luck.
Recently, a few companies have tried to address this important issue. One we came across is Bitcoin Estate Plan.  Their premise is simple. They automatically deliver bitcoin wallet access instructions to your heirs upon your death or incapacitation. This is accomplished through email, phone and/or a written letter via the postal service. You tell them who you want them to contact and the message you want them to send.
The company “will then email or phone you periodically to confirm that you are still alive. If you do not respond after a specified number of attempts the system will deliver your message to your intended recipient(s) by email, snail mail or phone depending upon which service plan you choose.”
It would be cheaper for you to share the necessary information with your heirs prior to your death. However, if you do, they will have the ability to access your funds at any time. A better option to consider might be a company like Bitcoin Estate Plan. That way, your money won’t disappear when you do.

For more information about digital assets and how to protect them, read our book “Access Denied: Your Digital Estate – Why Passwords Are Now as Important as Passwords”. It’s available at Amazon. Also, check out our website www.diesmart.com.