Tag Archives: death

MySpace – Does this digital space stay mine forever?

The simple answer is yes. If no action is taken, your account will remain in cyberspace forever.

However, the MySpace account of someone who is deceased can be cancelled by their next of kin (mother, father, spouse, domestic partner, son or daughter). That person will need to send proof of death (obituary or death certificate) to accountcare@support.myspace.com. That email should come from the personal email account of the person who is writing. It should include an explanation of that person’s relationship to the deceased and the deceased’s MySpace friend ID (which can be found by clicking on the profile and copying the string of numbers or letters at the end of the URL) as well as the specific request to delete the profile.

Other options available are to preserve the profile as is or to remove some of the content that may no longer be appropriate. MySpace will be glad to remove any content that is found objectionable.

Another choice is to create a memorial for the deceased – a group page to honor that person. That page is then linked to the deceased’s MySpace profile.

If there is access to the email account tied to the deceased’s MySpace profile, the password can be obtained thru the Forgot Password link located on the MySpace home page. If there is no access, the password will not be provided by MySpace.

To learn more about how to protect digital assets, check on our book “Grave Robbers…How to stop identity theft of the deceased.”

PayPal – How can I cancel a deceased’s online account?

Only the executor of the estate can close a PayPal account that is held in the name of the deceased. To do so, the executor must fax the following documentation to 402-537-5732:

1) A cover sheet that says the account holder is deceased and the executor wishes to close the account.

2) A copy of the account holder’s death certificate.

3) A copy of the deceased account holder’s will or other legal documentation that provides verification about the executor.

4) A copy of a photo ID of the executor.

The faxed documentation will be reviewed and, if approved, the account will be closed. If funds are available in the account, a check will be issued in the account holder’s name, and the Executor of the Estate will then have the ability to cash the check.

What if somone wants the deceased’s password or access to the account?

According to PayPal, any requests for information about an account other than to close it must be obtained through a subpoena.

To learn more about digital accounts, check out our book “Grave Robbers…How to prevent identity theft of the deceased”.

If the account is not cancelled, it will probably just remain inactive forever.

Facebook – Do you remain in cyberspace forever?

If a loved one has left his or her login information – user name and password – where you can find it, there’s no problem. All you have to do is the following:

1) Open the account that you want to delete.

2) Go to Account Settings.

3) Look for the Deactivate Account button at the bottom of the page.

4) Just click on it and the account is deactivated.

Another option is to memorialize the account. This means that certain sensitive information is removed from the account and privacy is set so only confirmed friends can see the profile or locate it in a search. The Wall remains so these friends and family can leave posts in remembrance. To memorialize an account, go to http://www.facebook.com/l.php?u=http%3A%2F%2Fwww.facebook.com%2Fhelp%2Fcontact.php%3Fshow_form%3Ddeceased&h=e5091bd54d848d4ca97832694b87dcd0. This will bring up a list of Facebook FAQs; one of them says “I’d like to report a deceased user or an account that needs to be memorialized.” Within that FAQ is a link to the correct form where you will need to enter the information requested.

Facebook says “that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone.” They do claim to honor requests from close family members to close the account completely; however, we were unable to find any information on how to do so.

Perhaps the deceased’s account will remain in cyberspace forever!

If you’d like to learn more about digital assets, check out our book “Grave Robbers…How to prevent identity theft of the deceased.”

Google – What happens to your Gmail account when you die?

Google is one of the few ISPs that actually have a published policy on what to do to access a Gmail account when someone dies. http://mail.google.com/support/bin/answer.py?hl=en&answer=14300

Whoever is the lawful representative of the deceased or his or her estate can notify Google about the death via fax or US mail. The following information must be provided to them:

1) The representative’s full name and contact information, including a verifiable email address

2) The Gmail address of the deceased

3) The full header of an email sent from the Gmail account in question and received by the representative at his or her verifiable email address

4) The entire contents of the message attached to that header

5) Proof of death

6) A copy of the document giving the representative the authority to settle the deceased’s estate

There’s a catch. The representative must have received an email sent from the Gmail account.

Obviously, if a family member knows the deceased’s log in information – user name and password – he or she can just log in and cancel the account. There’s no need to go through the above process.

If no one knows the log in information and access to the account is desired or the legal representative has no email from the deceased’s Gmail account, this is what should be done.

The legal representative should send a letter listing the same information as indicated above and, in that letter, should request access. It may be provided although Google doesn’t specify the criteria under which that will happen. The only other way to gain the information is via a court order or other appropriate legal process. Google says it will work with families and lawyers of the deceased to grant access once they’ve verified those people’s right to take over the account.

If no one logs in to a Gmail account for six months, it’s considered dormant. If another three months pass (a total of nine months) without a log in Google may delete it. If access to the account is not needed, here’s the easiest thing to do – nothing!

To find out more about how to handle digital assets after someone dies, check out our book “Grave Robbers…How to Prevent Identity Theft of the Deceased”.

Comcast – Can a deceased’s email account be accessed?

According to a Comcast representative, anyone who knows the last 4 digits of the deceased’s Social Security number, their account number or the amount of their most recent payment can cancel a deceased’s account.

However, accessing that account will be more difficult. If you want access but do not know the password that was used by the deceased, you must go in person to a Comcast payment center. The representative with whom I spoke thought it would have to be a Comcast office in the area where the deceased lived. I pointed out that this is a bit ridiculous; for example, my father lived on the other side of the country. Did this policy mean that I would have to fly from California to New Jersey in order to find out what his password had been? I was told that the answer was “yes”. I would suggest that you go to the nearest payment center and try to get them to provide the needed information.

If the account is not cancelled Comcast will continue to bill the account holder indefinitely.

To learn more about how to handle someone’s online accounts after they die, as well as to identify things you should do to protect the identity of that person, check out the book “Grave Robbers…How to prevent identity theft of the deceased.”